Shipping policy
DELIVERY WITHIN AUSTRALIA
When will I receive my order?
Orders are dispatched from our Melbourne warehouse using Australia Post.
Standard shipping orders are dispatched within 48 hours (Monday-Friday, except public holidays). Orders will arrive 2-5 business days after dispatch.
Please note shipments to remote areas may take an additional 1-3 business days.
It is your obligation to ensure delivery address details are correct. Additional shipping fees will be charged to re-direct or re-send your order.
What are the delivery costs?
Standard delivery is a $10.00 flat rate Australia-wide By Australia Post.
How do I qualify for Free Delivery?
If you spend $50 or more you qualify for free standard shipping by Australia Post.
How does Store Pick work?
Store Pick Up is available from Monday to Friday 8:30 a.m. to 5 p.m. (except Public Holidays)
Orders can be collected one hour after ordering.
Order placed after 3 p.m. will be available to pick up from 9 a.m. the following business day.
Pick up location:
Door 1
Bean Alliance Group
25 Kurnai Ave
Reservoir
VIC 3073
ph: (03) 9474 5555
Orders can be collected when an email notification is sent.
Who will deliver my order?
Your order will be dispatched by either Australia Post.
Can I send an order to a friend?
Absolutely! It costs the same to deliver to a friend or family member at a different address within Australia.
Enter their address as the Ship To address and your address as the Billing Address in the Payment section. We will then send the receipt to you and not your friend.
What if my address is unattended at the time of delivery?
To guarantee the safety of your parcel, all orders require a signature on delivery. If you are not home, the parcel will be taken to your nearest Post Office.